Limited Lifetime Warranty
Every 18 Karats piece is set and finished in our Los Angeles workshop, and we stand behind it for as long as you own it.
Who and what is covered
This warranty is given by 18KARATS INC to the original purchaser, for as long as they own the piece. If your piece has a defect in materials or workmanship, we will repair it, or replace it if it cannot be repaired, at no charge, including shipping both ways.
Complimentary care
- Cleaning, polishing and a prong check, with tightening as needed
- Rhodium re-plating of white gold, once a year
- Replacement of small accent diamonds up to 0.05 ct each that come loose
Care is free in person by appointment. By mail, your first care visit ships free both ways; after that, shipping is $50 round trip each time.
Not covered
Normal wear (scratches, thinning of metal and prongs over time), center or accent stones lost or chipped through impact or damage, loss or theft, damage from chemicals, chlorine or improper care, and any piece repaired, resized or altered by another jeweler (this ends the warranty). We inspect every piece first; if a repair is not covered, we quote it before doing any work. We recommend insuring your jewelry against loss and theft.
How to make a claim
Email info@18karats.com or call (888) 318-8818 with your order number and a photo, or write to 18KARATS INC, 550 S Hill St, Suite 967, Los Angeles, CA 90013. We reply within 2 business days and send a prepaid shipping label.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
