Shipping policy

Last updated: October 21, 2026

Free overnight shipping on every US order

Every order ships free within the United States by FedEx Priority Overnight. We are responsible for your order until it is delivered to you. An adult signature is required for every delivery and cannot be waived. Packages are discreet, with no jewelry wording outside.

We ship only to your billing address

For your security, every order ships only to the billing address of the card or payment account used. If your shipping address is different, we will contact you before production to ship to your billing address, hold it at a FedEx location for pickup by the cardholder with photo ID, or cancel with a full refund. To ship somewhere else, ask your bank to add that address to your card. Gifts can be shipped to you, or held at FedEx for you. We cannot change the address after an order is placed, and we do not ship to P.O. boxes.

When your order ships

Each product page shows its ship time. As a guide:

  • Curated Rings (our set designs with a chosen diamond style; you choose the carat): made for you and shipped within 10 business days
  • All other jewelry: made for you and shipped within 2 to 3 weeks
  • Custom designs: 2 to 3 weeks from final design approval
  • Loose diamonds and gemstones: shipped within 10 business days

Production time starts once your order is confirmed and, for custom designs, once the final design is approved in writing. A custom design cannot be changed after final approval, including after full payment.

Faster shipping does not shorten production. If your order will ship later than shown, we will tell you before the date passes and you may choose a new date or cancel for a full refund.

Verification

We verify every order before it ships and may ask for a photo ID.

If something goes wrong

Inspect your package at delivery. Tell us within 3 days of delivery about any damage, or within 5 days of the last tracking update if a package has not arrived. We handle the FedEx claim and repair, replace or refund your order. Packages are not rerouted after shipping.

Collecting your order

If you would rather collect your order, contact us before you order and we will have it held at a FedEx location for pickup with photo ID.

We ship to US addresses only. Questions: info@18karats.com or (888) 318-8818.