Refund policy

Last updated: October 21, 2026

Every piece we create is meant to be loved and cherished. We appreciate the trust you place in us and understand that sometimes a piece may not be the right match. If yours isn't quite right, you have 14 days from delivery to start a return for a full refund, and return shipping on every eligible return is on us.

How to return

  • Within 14 days of delivery, email info@18karats.com or call (888) 318-8818 with your order number and the reason. Day 1 is the day after delivery. If your order is held at a FedEx location, the 14 days start when FedEx marks it ready for pickup.
  • Within 1 business day we email you a Return Authorization number and a prepaid FedEx label.
  • Your return must reach us within 7 days of the day you started it. Pack the piece with everything it came with, write the Return Authorization number on the box, drop it off at a staffed FedEx location and keep your receipt. If your receipt shows you dropped it off within the 7 days, FedEx delays will not count against you.
  • Packages left in FedEx drop boxes travel at your risk until we receive them.
  • Returns sent another way or without a Return Authorization travel at your risk. If accepted, they are refunded minus a $150 unauthorized return fee.
  • If you refuse a delivery or do not collect it from FedEx, it comes back to us and is refunded once it arrives in original condition, minus the cost of shipping it both ways.

What we accept

Pieces must be unworn, unaltered and in their original condition, with all packaging, certificates (GIA or IGI), appraisals and any free gift. A missing certificate costs $200. A missing free gift is deducted at its stated value. If a piece arrives worn or damaged, we will contact you before deciding on a partial refund or returning it to you.

Final sale

These cannot be returned or exchanged. Each is marked "Final sale" on its product page and in your cart:

  • Custom designs, and catalog designs changed beyond the listed options
  • Engraved or personalized pieces
  • Eternity-style bands (they cannot be resized)
  • Pieces resized or altered at your request
  • Sale items, marked "Final sale"

If any piece, including a final sale piece, arrives damaged or with a manufacturing defect, tell us within 3 days of delivery and we will repair, replace or refund it.

Refunds

We inspect returns within 2 business days of arrival and email you the result. Approved refunds go to your original payment method within 3 business days; your bank may take a few more days. Orders paid with Klarna, Affirm or Shop Pay Installments are refunded through that provider, which updates your plan. Gift returns and gift card payments are refunded as store credit. Discounted orders are refunded at the price you paid.

Exchanges

To exchange, return the piece as above and place a new order.

Fair use

Returns are for pieces you meant to keep. Buying several pieces to compare and returning the rest is not allowed, and we may decline future orders after 3 returns in 12 months.

Cancellations

You can cancel within 24 hours of ordering, before production starts, for a full refund. Custom orders follow our Custom Order Terms.

Return address (only with a Return Authorization)

18KARATS INC, 550 S Hill St, Suite 967, Los Angeles, CA 90013. We ship to and accept returns from US addresses only.